Last Updated: 02/12/2024
Thank you for shopping at Gothic Legends. We are committed to providing high-quality products and excellent customer service. This policy complies with UK consumer protection laws and sets out your rights when shopping with us.
1. Returns
1.1 Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 30 days of receiving your order. We will provide instructions for returning the item at no cost to you. Once we receive and inspect the item, if it is found to be faulty, we will offer you a choice of:
This right does not affect your statutory rights under the Consumer Rights Act 2015, which entitles you to a remedy if goods are not of satisfactory quality, fit for purpose, or as described.
1.2 Change of Mind
If you decide to cancel or return an order for reasons other than damage or defect, you have the right to do so under the Consumer Contracts Regulations 2013, provided:
Please note:
1.3 Exclusions
The following items are non-returnable and non-refundable:
This does not affect your right to a remedy if these items are damaged, defective, or not as described.
2. Refunds
2.1 Approved Returns
Once your return has been approved and processed, we will issue a refund within 14 days of receiving the returned item or evidence of its return. Refunds will be made using the original payment method.
2.2 Refundable Costs
3. Consumer Rights
This policy does not affect your statutory rights. Under the Consumer Rights Act 2015, you are entitled to:
You also have the right to cancel orders under the Consumer Contracts Regulations 2013, subject to exclusions outlined in this policy.
4. How to Contact Us
If you have any questions or wish to discuss a return or refund, please contact our customer service team:
Email: info@gothiclegends.co.uk
5. Changes to This Policy
Gothic Legends reserves the right to update or amend this policy at any time in compliance with UK law. Please check this page periodically for changes.